Privacy Policy
This Privacy Policy explains how we collect, use and protect the personal information you give us when you register an account, deposit funds, play games or otherwise use SpinKong Casino services. We take your privacy seriously and describe below what data we hold, why we need it and how you can manage your information.
Types of data we collect
We collect a range of information to operate your account and provide our services. This includes personal data you supply directly, technical data from your devices, and transactional records of your activity on the site.
Personal data
Personal data covers information that identifies you or allows us to contact you. Typical items include your name, date of birth, email address, postal address, phone number and documents used for account verification such as identity or address proofs. We use this information to set up and secure your account and to meet verification obligations.
Technical data
Technical data is gathered automatically when you visit our website or use our apps. This includes IP address, device type, browser version, operating system, cookies and similar tracking identifiers, and location data where permitted. We use technical data to secure accounts, prevent fraud and to improve site performance.
Transactional data
Transactional data covers payments, deposits, withdrawals, bets and game history. We retain records of transactions, account balances and any chargebacks or disputes. This information is required to process payments, investigate issues and comply with our financial record-keeping obligations.
How we use your information
We use data to operate your account, process payments, verify identity, prevent fraud, and respond to support requests. We also use aggregated or anonymised data for analytics and to monitor service quality. Personal data is not used for marketing unless you have given consent.
Data protection practices
We protect personal information using technical and organisational measures such as encryption, access controls and secure storage. Access to personal data is restricted to authorised staff and to third-party processors who need it to provide services on our behalf. We regularly review our security measures to keep data safe.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, keep you signed in, measure site performance and deliver relevant content. You can manage cookie preferences through your browser settings or via our cookie controls on the site. Disabling certain cookies may affect site functionality.
User rights
You have rights to access, correct, restrict or delete your personal data where applicable. You may also object to certain processing or request portability of your information. To exercise these rights contact us by email at [email protected] or use the account settings available while signed in.
Access, correction and deletion of data
We will respond to requests to access or correct personal data in line with applicable law. Deletion requests may be limited where we are required to retain records for legal, regulatory or fraud-prevention purposes. We will explain any retention that prevents deletion.
Information sharing and third parties
We share personal data with payment processors, identity verification providers, security services and other service partners strictly to deliver and secure our services. We may also disclose information where required by law or to protect our legal rights. All third parties operate under confidentiality and data protection obligations.
Privacy policy updates
We may update this policy from time to time. Significant changes will be communicated via the site or email. The date of the latest revision is available at the top of this page. Continued use of our services after changes indicates acceptance of the updated policy.